Privacy Policy
Effective Date: January 15, 2025
At FlowUpNext, we believe privacy shouldn't be complicated. This policy explains how we handle your personal information when you use our mobile app UX/UI design services. We've written this in plain language because we respect your time and want you to actually understand what we do with your data.
Information We Collect
What You Share With Us
When you contact us about a project, we collect the information you choose to provide. This typically includes your name, email address, company details, and project requirements. We also keep records of our conversations and any design materials you share with us.
- Contact information (name, email, phone number)
- Company details and project specifications
- Communication records and feedback
- Design assets and project materials you provide
- Payment information (processed securely through third-party providers)
Technical Information
Our website collects basic technical information to function properly and improve our services. This includes your IP address, browser type, and how you navigate our site. We use this data to fix technical issues and understand how people use our services.
How We Use Your Information
We use your information primarily to provide our design services and maintain our business relationship with you. Here's what that means in practice:
- Communicating about your projects and providing design services
- Processing payments and maintaining financial records
- Improving our services based on client feedback
- Sending project updates and occasional service announcements
- Meeting legal requirements for business records
We Don't Sell Your Data
We have never sold personal information to third parties, and we never will. Your project details and personal information stay with us unless you specifically ask us to share them with someone else.
Data Protection and Security
How We Protect Your Information
We take data security seriously, especially given the sensitive nature of design projects. All client data is encrypted both in transit and at rest. We use secure servers located in Japan, and access to client information is restricted to team members who need it for your project.
Our Security Measures
- SSL encryption for all data transmission
- Regular security audits and system updates
- Limited access controls and employee training
- Secure backup systems with encryption
- Incident response procedures for any security concerns
Your Rights and Choices
Under Japanese privacy laws and our commitment to transparency, you have several rights regarding your personal information:
| Your Right | What This Means | How to Exercise It |
|---|---|---|
| Access | See what personal information we have about you | Email us at help@flowupnext.com |
| Correction | Fix any incorrect information | Contact us with the correct details |
| Deletion | Remove your information from our systems | Submit a deletion request via email |
| Data Portability | Get a copy of your data in a usable format | Request through our contact form |
Response Timeline
We respond to privacy requests within 30 days. For complex requests, we'll let you know if we need additional time and explain why.
Data Retention and Deletion
How Long We Keep Your Information
We keep your personal information only as long as necessary for business purposes or legal requirements. Project files and communication records are typically retained for three years after project completion to support any warranty work or follow-up services.
Automatic Deletion Process
We have automated systems that review and delete old data according to our retention schedule. You can also request earlier deletion of your information, though we may need to keep some records for legal or accounting purposes.
Sharing and Third Parties
When We Share Information
We share personal information only in specific circumstances, always with appropriate protections in place. This includes working with trusted service providers who help us deliver our services, such as payment processors and cloud hosting providers.
- With your explicit consent for project collaboration
- To trusted service providers under strict confidentiality agreements
- When required by Japanese law or legal process
- To protect our rights or prevent fraud
Third-Party Services
We use several third-party services to operate our business, including email providers, payment processors, and design software. These providers are carefully selected and required to meet our privacy and security standards.
International Data Transfers
While our primary operations are based in Japan, some of our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Japanese privacy standards.
Changes to This Policy
We update this privacy policy when our practices change or when required by law. We'll notify you of significant changes by email or through a notice on our website. The effective date at the top of this policy shows when it was last updated.
Children's Privacy
Our services are designed for businesses and individuals over 18 years old. We don't knowingly collect personal information from children under 18. If you believe we've inadvertently collected such information, please contact us immediately so we can delete it.
Questions About Privacy?
We're here to help with any questions about this privacy policy or how we handle your information. Don't hesitate to reach out if anything isn't clear.